Dear Sir and Madam:

Following the latest update from the UK government, IIJ Europe/Deutschland has made the decision to minimise our onsite presence as much as possible to ensure the health and safety of our staff.

We have now moved from a rotation of home and office work to home working for all staff with the exception of ad-hoc and semi-regular essential tasks until 13th April 2020 unless any circumstances has changed. Despite the unprecedented nature of the situation, we expect business to continue as usual with these new arrangements in place.

Please continue to contact the IT service desk and your account manager in the usual way. Contact details are as below.

We are committed to providing you with the highest quality support during this time and will be taking steps to ensure our level of service remains as outstanding as ever.

Service Desk Contact
UK +44 (0) 20 7072 2799
DE +49 (0) 211 4570 400

The Company Contact
UK +44 (0) 20 7072 2700
DE +49 (0) 211 4570 220

Escalation Contacts
Manabu Yamamoto (CEO)
mobile +44 (0) 79 5814 1052

Takuto Hashimoto (COO)
mobile +44 (0) 79 6490 0069


Manabu Yamamoto
Chief Executive Officer
IIJ Europe Ltd