Dear Sir and Madam:

Following the latest update from the UK government, IIJ Europe is continuing to minimise our onsite presence as much as possible to ensure all staff who can work from home are working from home.

To enable our regular onsite tasks and essential in office duties to be seen to we have started a rotation of staff in our London office. These staff will be limited in numbers and will observe social distancing. We have taken all the precautions we can to ensure their safety in office. As usual, we expect little to no impact on our customers with these new arrangements in place and will continue to provide you with the best level of support.

Please contact the IT service desk and your account manager in the usual way. Contact details are as below.

Our next operational review will be held at the end of July and we will make adjustments where necessary in compliance with local government guidance should the situation change.

We are committed to providing you with the highest quality support during this time and will be taking steps to ensure our level of service remains as outstanding as ever.

Service Desk Contact
UK +44 (0) 20 7072 2799
DE +49 (0) 211 4570 400

The Company Contact
UK +44 (0) 20 7072 2700
DE +49 (0) 211 4570 220

Escalation Contacts
Manabu Yamamoto (CEO)
mobile +44 (0) 79 5814 1052

Takuto Hashimoto (COO)
mobile +44 (0) 79 6490 0069


Manabu Yamamoto
Chief Executive Officer
IIJ Europe Ltd