Dear Sir and Madam:

As the spread of COVID-19 continues to impact global business and events, we would like to assure you that IIJ Europe is focused on maintaining our services while keeping in mind the health and safety of our staff.

From this week, our staff will be rotating between working from home and being in the office to reduce the risk to employees while also remaining able to fulfil tasks and requests with little to no impact. We will also be encouraging the use of virtual meetings to promote responsible social distancing.

Please continue to contact the IT service desk and your account manager in the usual way. Contact details are as below.

We are committed to providing you with the highest quality support during this time and will be taking steps to ensure our level of service remains as outstanding as ever.


Service Desk Contact
UK +44 (0) 20 7072 2799
DE +49 (0) 211 4570 400

The Company Contact
UK +44 (0) 20 7072 2700
DE +49 (0) 211 4570 220

Escalation Contacts
Manabu Yamamoto (CEO)
mobile +44 (0) 79 5814 1052

Takuto Hashimoto (COO)
mobile +44 (0) 79 6490 0069


Manabu Yamamoto
Chief Executive Officer
IIJ Europe Ltd